Our Happiness Promise: We offer a 100% satisfaction guarantee. Your happiness is our happiness so if you don't like the scent you can return it and we will take care of you.
Here are some customer happiness promise experiences.
Diane ordered a scent that wasn’t to her taste, so we took care of that for her and this is what she wrote in a review “Wow... I don't know what to say. I ordered this product in lavender after reading the reviews. The packaging is excellent and the bottle is beautiful. The smell however was too strong for me.
CJ from Oojra reached out to me which I greatly appreciated as a customer. The customer service was exceptional and although the Jasmine was not the right scent for me, the White Tea and Ginger is perfect!
I will definitely order this product again, Thank you!” Diane
Lisa ordered a candle that was damaged during shipping, so we took care of that for her and this is the email she sent us afterwards. “Thank you SO much! The new candle arrived today, and it's as I'd expected three first shipment to be. I had my mom take a photo of the first one received as her gift. I'm attaching pics of both candles received. Thank you so much for your fabulous customer service!” Lisa